Our Warranty for backpacks guarantees our product will be free from defects in materials and workmanship for the life of the product or 5 years (1 year for electronic components). We reserve the right to decide whether a product is defective or damaged through normal wear-and-tear. We do not replace products that have been replaced by a previous warranty claim.
To receive a replacement for a defective bag, please contact us at info@RuKpack.com. We do not reimburse for shipping.