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    Warranty


    Our Warranty for backpacks guarantees our product will be free from defects in materials and workmanship for the life of the product or 5 years (1 year for electronic components). If you believe that you have a defective RuK backpack that was purchased from RuK within the last five years, you may be eligible for a replacement bag. Please follow the instructions below to return your product to us for evaluation. We reserve the right to decide whether a product is defective or damaged through normal wear-and-tear. We do not replace products that have been replaced from a previous warranty claim.

    To receive a replacement of a defective bag, please do the following:

    1) Ship your bag to the address below at your cost (we recommend that you use a carrier that provides tracking information).
    Note: We do not reimburse for shipping costs

    RuK Enterprises, LLC

    3090 Noiwitzki Way, Suite 300

    Dallas, TX, 75219

    2) Include original proof of purchase

    3) Once our quality team has received the bag, we will evaluate the condition, and notify you within 5 business days if your bag qualifies for a replacement.