Shipping and Returns Policy

SHIPPING RATES

Service

Continental United States

Hawaii, Alaska, Puerto Rico

Canada

Standard

FREE (purchase over $70)

$25

$25

Expedited

$40

$50

$60


Handling time is generally 1 business day for all shipments, unless the item is on pre-order. Orders received after 12pm Central Time are not processed until the next business day. US orders typically arrive in 2-5 business days. International orders are shipped from our Texas warehouse and usually arrive in 4-10 business days depending on location.

RuK does not cover tax or duty fees for International shipments.

 

SHIPPING CARRIERS & SERVICES

All orders are shipped from our warehouse near Dallas Texas.  Orders are sent via UPS Ground or USPS unless you purchase a different (available) service at checkout.  Orders to PO Boxes, International orders, or orders outside of the continental USA may ship via USPS or DHL.  

CUSTOMS & DUTIES 

RuK™ is not responsible for any customs, duties or import fees associated with receiving your RuK™ order.

SALES TAX

RuK™ is required to collect taxes for orders shipping to the states of California, Washington, Texas, Illinois, New Jersey & New York due to US Tax Laws regarding online sales and our business presence in these states

BACKORDERS & PREORDERS

If your order contains an item that is on pre-order or backorder, it may not ship right away or it may be automatically split into multiple shipments.



 

Return Policy

You can return your RuK™ Solar Pack or Sling Pack 30 days after it is received, for any reason with proof of purchase, packaging and hang tags intact, no cosmetic or functional damage, and all items included. If there is cosmetic or functional damage, a $30 USD re-stocking fee per RuK Pack will apply and be deducted from refund total.  Customers are responsible for all shipping arrangements and costs.  

Return Address:  RuK Enterprises, LLC 3090 Nowitzki Way, Suite 300, Dallas, TX 75219.