How long does it take to charge my phone?
It can vary based on your phone type, charging cord, and level of direct sunlight the panel is exposed to. We recommend closing out applications and turning your phone to airplane mode for optimal charging.
How do I know if the USB power is on?
There is a small indicator light attached to the USB port inside the side pocket. When that light is illuminated, you’re in business.
What can I charge with my RuK Solar Pack?
Virtually anything that connects to USB as a power source. We’ve seen great results for smartphones, battery packs, headphones, smartwatches, etc.
Does the RuK Solar Pack need a battery pack to work?
RuK Solar Packs can provide power with or without a battery pack. To achieve a continuous charge in any weather condition, using a battery pack will ensure power is stored up. Each RuK Solar Pack comes with a 5V power bank.
Can I use my own battery pack?
Yes, RuK Solar Packs are specifically engineered to connect with most battery packs requiring USB power to charge. The side pocket offers easy storage and access for portable phone charging battery packs.
Does the solar power work indoors or on cloudy days?
Wherever there is UV light, the solar panel will work. The level of direct sunlight will impact the level of power it produces. Direct sunlight will provide optimal performance, we recommend keeping a battery pack plugged in if you plan to charge indoors, at night or on cloudy days.
How much does the RuK Solar Pack weigh?
When empty, the RuK Solar Pack weighs 4.3 lbs.
Will it fit a 17 inch laptop?
Yes, the laptop pocket is larger than most standard bags with a width of over 12 inches.
What are the Backpack’s dimensions/specs?
19.3 in (49 cm) x 13.6 in (34.5 cm) x 8.3 in (21 cm) with a 40 L capacity
Is the RuK Solar Pack TSA approved?
Yes, the RuK Solar Pack meets all TSA requirements for carry-on luggage.
Does the bag hold its overall shape when nothing is in it?
Yes, the RuK Solar Pack has a stand-alone design that allows it to keep its general shape (even when empty), but remains flexible enough to ensure easy stowage.
What warranty do you offer?
Our Warranty for backpacks guarantees our product will be free from defects in materials and workmanship for the life of the product or 5 years (1 year for electronic components). We reserve the right to decide whether a product is defective or damaged through normal wear-and-tear. We do not replace products that have been replaced by a previous warranty claim.
To receive a replacement for a defective bag, please contact us at info@RuKpack.com. We do not reimburse for shipping.
What is your Return Policy?
You can return your RuK™ bag 30 days after it is received for any reason with proof of purchase, packaging and hang tags intact, no cosmetic or functional damage, and all items included. A $30 USD re-stocking fee per RuK™ bag will apply and be deducted from refund. Customer is responsible for all shipping arrangements and costs.
How do I power up my RuK Solar Pack?
Great question! Please see Solar Pack User's Manual for a full overview.